As a specialized systems integrator, the Alliance holds over 336 Avaya certifications with expertise in Internet Protocol (IP) telephony, contact center, messaging and unified communications.
The synergy that the ICA provides is based on being able to offer a single point of contact for:
Global technology and service framework contracts
Global technology and service pricing agreements
Local billing, currency, language and technology capability
Consistent design, project management, implementation and support capability
Consistent account management and development
This translates into reduced time to design, procure and deploy within a consistent quality standard.
The ICA brings a new capability to multinationals that have Avaya centric infrastructure, yet struggle with multi-partner regional management and the inconsistencies and duplication of effort inherent in this partnering model.
The ICA offers a global capability with a unique local and regional focus.
Contracting
The ICA is a flexible and agile partner.Clients can access the ICA via any of the three founding partners based on a mix of criteria such as existing relationships, geographical considerations, or any particular needs you have. Whoever is selected then assumes overall responsibility for success during all phases of the engagement. There is also flexibility in contract options. You can choose a single contract via the lead founding partner or select regional/local contracts with each of the founding partners. Equally, billing can be organized globally, regionally or locally depending on what suits you.
Design
Our agility comes from the way we coordinate resources globally. You will directly benefit from our unified design teams, comprising relevant and common expertise across all three founding partners whose Statement of Work and implementation methodology then acts as guidance for wherever your reference architecture is subsequently deployed.
Delivery and Implementation
Global projects are run by a lead project manager and a lead project engineer to manage quality assurance throughout the deployment lifecycle.
Support
Ongoing support is again both flexible and agile with 24x7 support capability. Support programs are fully customizable based on your needs for the following services:
Service Relationship Management Service reviews Performance & utilization reporting Annual on-site audits Manufacturer road mapping
Incident Management Proactive monitoring Centralized help desk Regional service portals
The goal of our support service is to reduce the management complexity normally encountered in coordinating global estates, freeing up your time and resources.
